ECRM Specialist | Q-Commerce

Responsibilities:

• Executing campaigns via SMS, App Push & Web push channels.
• Measuring the success of campaigns and tracking KPIs.
• Preparing daily reports.
• Achieve goals established at weekly and monthly performance review.
• Implementing journeys based on new customer, retention and reactivation scenarios.

Requirements:

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Familiarity with automation tools like webengage
• Demonstrated ability to handle multiple tasks and prioritize them to meet the deadlines.
• Team spirit and enthusiasm about learning.