Gender: AnySeniority Level: ExpertWorking days: Saturday To Wednesday 9 to 17Job DescriptionRequirements:Resolves advanced technical hardware and software issues; provides resolutions to issuesUnderstanding of Active Directory administration including account unlock, password reset, adding\removing users, OUs,membershipsExtensive knowledge in software, hardware, network, and peripheral support Over the phone remote support and hands-onsupport to resolve technical issuesTracks all work with detail and precision within the ticketing systemGood analytical and communication skillsProblem solver and critical thinkerAnalytical mind and research orientationRoles and Responsibilities:Serve as the first contact with customers who need technical assistance via the phone, email and ticketing systemPerform troubleshooting using different diagnostic techniquesTroubleshoot, diagnose, and resolve technical hardware and/or software issuesProvide quick resolution and excellent customer serviceRedirect unresolved issues to the next level of support personnelKeep record of problems and their resolutionProvide feedback on processes and make recommendations on areas to improveMaintain technical documentation and service catalog on installation of software, configuration of hardware and problemtroubleshootingSuggest improvements on procedures