Answer incoming customer calls in a professional and courteous mannerAccurately record call details, requests, and complaints in the Arobas system or internal CRMFollow up on customer inquiries until resolution and provide timely updatesConduct Happy Calls to assess customer satisfaction after service deliveryEscalate complex issues to relevant departments and track their resolutionPrepare daily reports on call volume, customer satisfaction, and recurring issuesMake outbound calls to potential customers to promote products and servicesRequirementsStrong verbal communication and active listening skillsPatience and ability to handle challenging customer interactionsHigh attention to detail in logging and tracking cases