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کد آگهی: KP4725447823
استخدام کارشناس پشتیبانی نرم افزار (شیفت عصر-دورکاری)
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دانش بنیان کیو | Q Company
در تهران
دورکاری
اطلاعات شغل:
امکان دورکاری و کار در منزل: دارد
نوع همکاری: تماموقت
مهارتهای مورد نیاز:
پشتیبانی نرم افزار
پشتیبانی
استقرار نرم افزار
Technical Support
بازه حقوق: از 24,000,000 تومان
پرداختها: از ۲۴,۰۰۰,۰۰۰ تومان
متن کامل آگهی:
A Technical Support Specialist is responsible for assisting customers with technical issues or questions relating to our Global B2B SaaS. He / She works with our product team. Our customers are English speakers, so this job position is just for people who are professional and advanced in all English language skills.
His / Her duties include taking phone (WhatsApp) calls from customers or communicating with them through messaging or ticket platforms, helping customers diagnose technical issues, and performing the customer support process.
Duties and responsibilities:
His / Her duties include taking phone (WhatsApp) calls from customers or communicating with them through messaging or ticket platforms, helping customers diagnose technical issues, and performing the customer support process.
Duties and responsibilities:
- Handling customer technical support cases through phone, message, or ticket.
- Updating the knowledge base with tech articles and brief documents.
- Onboarding new customers.
- Maintaining system functionality by testing the software.
Knowledge and skills:
- Knowledge of mainstream mobile device platforms like Android and iOS.
- Ability to deal with challenging customer conversations.
- Familiar with programming languages and software engineering concepts.
- Good skill in writing short technical documents.
این آگهی از وبسایت جابینجا پیدا شده، با زدن دکمهی تماس با کارفرما، به وبسایت جابینجا برین و از اونجا برای این شغل اقدام کنین.
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چهارشنبه 18 دی 1404، ساعت 05:46