Job Description
Are you passionate about driving operational excellence and building strong client relationships? Do you thrive in a fast-paced environment where your skills can make a real impact? If so, we want YOU to be part of our team! SnappBox is seeking a Operations Specialist to join our dynamic team. In this role, you’ll manage and optimize logistics Operations Specialist to ensure seamless service delivery, collaborate with cross-functional teams to drive strategic initiatives, analyze data to identify trends and opportunities for improvement, and build and maintain strong relationships with our top clients.
Key Responsibilities
- Analyze logistics operations to identify performance trends and areas for improvement.
- Develop performance metrics and KPIs to monitor operational efficiency.
- Collaborate with cross-functional teams (product, Data, QC, etc) to optimize logistics processes and workflows.
- Utilize data analytics tools to generate insights and recommendations for operational improvements.
- Conduct root cause analysis of operational issues, develop corrective action plans, and translate analysis results into business recommendations.
- Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience.
- Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs).
Qualifications
- At least 1 year of experience in logistics, account management, data analytics, business analytics, commercial or project management.
- Having analytical skills and proficiency in data analytics tools (we are using Excel)
- Proven experience in account management or operations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- A proactive and results-driven mindset.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Knowledge of logistics operations and systems is a plus.
- Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.
Benefits
- Transportation discount and voucher
- Organizational food discount
- Loans
- Learning budget
- Team Building Budget
- Wellness Budget
- Comprehensive health, dental, and vision insurance
- Flexible working hours