استخدام Computer Support Specialist

● Research and identify solutions to software and hardware issues.
● Diagnose and troubleshoot technical issues, including account setup and network configuration.
● Ask customers targeted questions to quickly understand the root of the problem.
● Track computer system issues through to resolution, within agreed time limits.
● Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
● Provide prompt and accurate feedback to customers.
● Refer to internal databases or external resources to provide accurate tech solutions.
● Ensure all issues are properly logged.
● Prioritize and manage several open issues at one time.
● Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
● Prepare accurate and timely reports.
● Document technical knowledge in the form of notes and manuals.
● Maintain jovial relationships with clients.

Requirements
● Proven work experience as a technical support engineer, desktop support engineer, IT help desk technician, or similar roles.
● Hands-on experience with Windows, Linux, and Mac OS environments.
● Good understanding of computer systems, mobile devices, and other tech products.
● Ability to diagnose and troubleshoot basic technical issues.
● Familiarity with remote desktop applications and help desk software (e.g. Zendesk).
● Excellent problem-solving and communication skills.
● Ability to provide step-by-step technical help, both written and verbal.
● Bachelor's degree in Information Technology, Computer Science, or relevant fields.
● Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.