Customer Care Expert (Markazi)

• Observing, receiving, and otherwise obtaining information from all relevant sources
• Prepare research reports
• Analyze consumer trends
• Conduct surveys in organizations
• Establish business management methods
• Measure effectiveness of business strategies or practices
• Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
• Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand
• Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Key Professional Competencies:

• Influencing and negotiation skills
• Marketing knowledge
• Branding experience is preferred
• Telecom industry understanding
• Customer management knowledge
• organizational ability
• interpersonal skills 
• Communication Skills
• Creativity & Innovation
• Influence & Persuasion
• Persistence & Perseverance
• Strategy Understanding