Merchant Support Specialist

About SnappPay

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranians by providing them with better, smarter, and more efficient solutions for payment and shopping.

Responsibilities:

• Provide timely and professional support to merchants, ensuring efficient issue resolution and high satisfaction.
• Guide merchants through troubleshooting processes and offer clear solutions to technical problems.
• Identify technical issues and coordinate with relevant teams to ensure proper resolution.
• Maintain strong communication with merchants to build trust and ensure a positive experience.
• Document all cases, feedback, and resolutions accurately to support process improvement.

Requirements:

• Proven experience (2+ years) in merchant or customer support.
• Excellent problem-solving abilities.
• Effective time-management and organizational skills.
• Strong attention to detail.
• Commitment to delivering high-quality service and ensuring customer satisfaction.