Head of Information Technology Support

Job Description:
Perform high-level, day-to-day operational administration of complex multi-user environment including user management, authentication, audits, patches, and upgrades.
Lead helpdesk team, manage support tasks, ensure smooth user experience of IT systems.
Ensure server room operation, systems health and performance.
Implement best practices and changes according to policies, escalate problems and follow its completion.
Cooperate with other team members to complete IT projects.
Train other team members in the day-to-day operational support duties related to IT systems and infrastructure

Eligibility conditions:
Bachelor’s or Master’s in IT or related fields.
Technical knowledge of Virtualization, virtual desktop, and related infrastructure (VCP).
Technical Knowledge of server room standards and maintenance.
Technical Knowledge of VoIP systems
Experience of working with HP servers and Cisco Switches.
Technical knowledge of storage and backup systems.
Technical knowledge of security best practices, system and network hardening.
Coordinate, schedule and perform software installations, patch management.
Develop, implement, standard operating procedures.
Experience of working with monitoring systems and log analysis.
Knowledge of Network (CCNA is a must, CCNP is a plus)
Experience with managing operating systems and configuration, comprehensive knowledge on Windows Server services (ADDS-DNS-DHCP-DFS-WSUS-NPS)
Operational experience with Vmware Esxi-Vcenter-Vmware Horizon, Installing and configuring Backup Services (Veeam Backup and Replication)
Opeational experience with Antivirus Software