Service Desk Engineer

About the Company:

Behparaz Hamrah Samaneh Aval, a subsidiary of Hamrah Aval, is a leader in the field of IT and digital solutions. We are looking to hire motivated, creative, and skilled individuals to join our team and contribute to innovative projects that shape the digital future.
 
Job Description:

As a Service Desk Engineer, you will be responsible for:

• Handle and resolve IT tickets (incidents and requests) promptly.
• Monitor systems and notify relevant parties of any issues.
• Track ticket progress and ensure SLA compliance.
• Communicate effectively with users, technical teams, and management.
• Contribute to incident documentation and reporting.

Qualifications:

• Bachelor's degree in IT or a related field.
• Experience in a service desk or similar IT support role.
• Strong command of ITSM tools (like Jira) and ITIL principles.
• Strong problem-solving and communication skills.
• Ability to work in a 24/7 environment.

What We Offer:

• A dynamic and professional work environment
• Competitive salary and benefits
• Flexible working hours 
• Opportunities for growth and learning