نشان کن
کد آگهی: KP4299205385
استخدام Senior Product Manager
:fill(white):quality(100)/https://mstorage2.jobinjacdn.com/other/files/uploads/images/1e1e1ca0-bfee-423c-a08d-54f04aec72ec/main.jpg)
روم ویو | RoomVu
در تهران
اطلاعات شغل:
نوع همکاری: تماموقت
مدرک تحصیلی مورد نیاز: کارشناسی
مهارتهای مورد نیاز:
product management
مدیریت محصول
توسعه محصول
agile
Jira
بازه حقوق: از 140,000,000 تومان
پرداختها: از ۱۴۰,۰۰۰,۰۰۰ تومان
متن کامل آگهی:
Role Summary
We are looking for a Product Manager who deeply understands how our product works, validates every deployment, and ensures customers receive a smooth, error-free experience. This role blends product knowledge, QA/testing, UX understanding, customer communication, and cross-team coordination.
You will act as the link between Product, Engineering, Design, and Support to ensure new features match requirements, customer issues are resolved quickly, and the overall product experience continues to improve.
Key Responsibilities
1. Product Testing & Release Quality
- Test all new deployments, features, updates, and workflows.
- Validate that builds match designs, requirements, and expected behaviour.
- Identify bugs, inconsistencies, UX issues, and missing states.
- Document issues clearly with steps, screenshots/video.
- Maintain a Release Quality Checklist to gate every deployment.
2. Product Understanding & UX Alignment
- Understand the full product end-to-end workflow across our three verticals.
- Review Figma/UI designs to ensure correct implementation.
- Flag unclear UX or product logic before release.
- Provide input on product requirements when needed.
- Ensure features behave consistently across Real Estate, Mortgage, and Insurance use cases.
3. Customer Support & Zoho Ticket Handling
- Monitor and respond to Zoho tickets with professional, clear English.
- Understand customer concerns and reproduce issues.
- Categorize tickets and escalate recurring patterns.
- Translate customer pain points into actionable product insights.
4. Customer Liaison & Communication
- Join client meetings when needed to explain issues or gather feedback.
- Communicate solutions in a structured and empathetic way.
- Build trust by representing the product confidently and clearly.
- Train customers on new workflows or updates when appropriate.
5. Cross-Functional Coordination & Accountability
- Work closely with Product, Engineering, and Design to ensure quality standards.
- Track open issues and follow up to ensure timely resolution.
- Maintain documentation on product behaviour, limitations, and known issues.
- Drive accountability across teams to ensure smooth product experience.
6. Vertical Knowledge: Marketing, Social Media & Content Strategy
- Understand user journeys across:
• Real Estate
• Mortgage / Financial Advisors
• Insurance - Validate AI-generated content for relevance, accuracy, tone, and compliance.
- Ensure product features align with marketing and content strategy workflows.
Required Skills
- Exceptional English (written & spoken).
- 3+ years in Product QA, Product Ops, CX for SaaS, or PM-adjacent roles.
- Strong ability to understand product workflows, logic, and UX.
- Able to test rigorously and think through edge cases.
- Comfortable communicating with clients via email and meetings.
- Highly organized and able to push for accountability across teams.
- Familiar with digital marketing, social media workflows, and content automation tools.
Nice-to-Have
- Experience with AI content tools or social media platforms.
- Understanding of compliance-heavy verticals (finance, insurance, real estate).
- Experience working with Figma, Jira, Zoho, or similar tools.
- Startup or fast-paced SaaS experience.
Success Metrics
- Reduction in preventable release issues.
- Faster identification and escalation of bugs/UX problems.
- Higher customer satisfaction on escalations.
- Strong alignment between product, design, engineering, and support.
- Clear documentation and improved overall product experience.
این آگهی از وبسایت جابینجا پیدا شده، با زدن دکمهی تماس با کارفرما، به وبسایت جابینجا برین و از اونجا برای این شغل اقدام کنین.
هشدار
گزارش مشکل آگهی
تماس با کارفرما
این آگهی رو برای دیگران بفرست
نشان کن
گزارش مشکل آگهی
جستجوهای مرتبط
دوشنبه 2 دی 1404، ساعت 02:35