استخدام کارشناس IT (HelpDesk)

About the Team
The Data Center team guarantees that the whole infrastructure works in a scalable and resilient manner, quite reliable and secure. We are trying to benefit from the latest technologies and deliver the expected performance to meet the demands of our growing business.
About the Role
The IT HelpDesk Specialist extends technical support to all internal IT and non-IT employees as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile
phones by identifying issues and analyzing them. Technicians receive trouble tickets raised by users through emails, Tickets, Skype, or in-person.
Additionally, an excellent support specialist must have good technical knowledge and be able to
communicate effectively to understand the problem and explain its solution

Job Responsibilities
● Test and assess issues related to computer software and hardware, including operating systems, such as Mac, Linux, and Windows.
● Perform remote troubleshooting through diagnostic techniques and pertinent questions.
● Determine the best solution based on the issue and details provided by customers.
● Follow-up and update customer status and information.
● Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
● Gathering periodic reports and statistics on processes and having relevant actions.

Requirements: