Gender: AnyAge: From 22 to 35Seniority Level: Senior SpecialistRequired Experience Year: 5 سالWorking days: Sat_ WedAs a Senior Account Management Specialist, your mission is to manage and retain onboarded merchants by ensuring operational excellence and consistent sales performance across active categories In this role, you will take ownership of key merchant relationships, drive performance optimization, and work closely with cross-functional teams to identify growth opportunities while maintaining high operational and commercial standardsServe as the primary point of contact for active merchants, ensuring smooth financial settlements and effective issue resolutionMonitor merchant activity (orders, payment success rate, link usage, and SLA compliance) through dashboards and direct communicationConduct regular check-ins with merchants to gather feedback, identify pain points, and upsell new features or campaignsSupport merchants in adopting SnappPay’s BNPL features and best practices to increase order volume and customer trustCoordinate with Finance and Support teams to ensure settlement accuracy and dispute resolutionTrack merchant satisfaction and retention metrics, and initiate reactivation plans for low-performing or inactive merchantsDocument success stories, insights, and improvement recommendations for cross-functional reportingStrong communication and negotiation skills (verbal and written)Familiarity with marketing functionsProactive problem solver, able to identify issues quickly and provide practical, win–win solutions for merchants and internal teamsDisciplined in documentationCustomer-centric mindset with resilience in handling objectionsStrong teamwork skills, attention to detail, and the ability to work under weekly performance cyclesAbility to handle wage situationsAbility to manage multiple stakeholdersincluding merchants, internal teams, and partnerswith professionalism and clarityAbility to act as a bridge between merchants and internal teams, ensuring service reliability and building long-term merchant trust