Service Desk Specialist

Responsibilities : 

• Diagnosing and resolving software and hardware issues for users.
• Providing support for operating systems, applications, and peripherals.
• Documenting issues and solutions in a ticketing system for tracking and improvement.
• Understanding basic networking concepts such as IP addressing, and network troubleshooting.
• Supporting corporate VPN connectivity and resolving remote access issues.
• Assisting with network-related problems that impact user productivity.
• Assisting with VoIP system configurations and troubleshooting issues on telephony devices.
• Ensuring smooth communication services for internal and external calls.
• Creating organizational training documentation to help users understand IT systems and processes.
• Proficiency in Windows 10 and 11, including system administration and troubleshooting.
• Familiarity with macOS, Linux, and Android, assisting users with different platforms and ensuring compatibility.

Requirement: 

• 2-3 years of experience in an ICT support role (Service Desk, IT Support, or Help Desk).
• Good understanding of IT service management (ITSM) principles and tools.
• Ability to communicate technical information clearly to non-technical users.
• Experience working with remote support tools and IT ticketing systems.

Benefits :
Join our friendly and dynamic team and enjoy a range of perks, such as:

• Professional development opportunities
• Free breakfast every day
• Birthday and anniversary gifts and surprises
• Lunch and snack subsidies
• Transportation budget
• Comprehensive health insurance
• Seasonal and special charges and discounts from Tapsi Food