Enterprise Business Sales Enablement Specialist (Vendor)

Roles & Responsibilities
To collaborate with technical teams, CR division, account managers, and business customers to ensure that high-value customers’ issues are escalated and followed up promptly.To coordinate and implement the assigned E2E service configuration /termination process for all EB technical services APN, VPN+, POC, IP, etc.
To Coordinate CPE (Customer Premise Equipment) configuration installation and service provisioning at the customer premise for banks and other VIP customers.
To coordinate EB contractors who are responsible for modem installation and service support throughout their lifecycle (assign the tickets between different vendors, Investigate the problems during the contractor's operation.).
To coordinate the escalation process for critical technical issues of VIP business customers in collaboration with the CR division and other related teams and follow up to ensure proper support is always available for EB VIP customer support 24/7.
To collaborate with the EB Quality Assurance team to prepare regular reports on the status of EB customers’ tickets and MTTR (Mean Time to Resolve).
To ensure all customer technical fulfillment/assurance processes are foreseen before a new product is integrated into the enterprise product portfolio.
To Coordinate involved teams in enhancing SLAs with Enterprise Business customers and follow up to ensure all required actions are done.
To ensure technical SLAs with high-value business customers are met and they have a seamless user experience.

Education
Bachelor's degree in Network Engineering / Telecommunication Electrical Engineering or related field

Experience
Minimum of 3 years of experience in the area of specialization
Experience of working in a medium to large organization in Telecom, IT, or related fields
Required domain experience: Network design (CCNA)