• Manage and optimize the delivery operations within assigned areas to meet or exceed company objectives.
• Monitor and analyze delivery metrics such as delivery time, order accuracy, and customer feedback to identify areas for improvement.
• Recruit, train, and supervise delivery staff, ensuring they adhere to company policies and safety standards.
• Coordinate with other departments such as supply chain and customer service to ensure seamless operations and timely resolution of issues.
• Develop and implement strategies to increase efficiency, reduce costs, and enhance customer experience.

Requirements

• Bachelor's degree in business administration, logistics, or a related field. 
• At least 4 years of proven experience in operations management, preferably in the food delivery, Q-commerce, or E-commerce industry. 

Technical Skills

• Knowledge of logistics and supply chain management.
• Proficiency in data analysis and interpretation.
• Familiarity with relevant software and tools for operations management (e.g., ERP systems, route optimization software).
• Understanding of safety regulations and procedures related to food delivery operations.
• Budgeting and financial management skills. 

Behavioral Skills

• Leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making capabilities.
• Adaptability and flexibility in a dynamic work environment.
• Customer-focused mindset.
• Time management and organizational skills. 
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Ability to work under pressure and manage multiple tasks simultaneously. 

Benefits